Servicenext.ai Bot Platform

An industry leading bot platform that delivers personalized, proactive and predictive experiences.

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Enterprise Grade AI Platform

Platform built to enable a faster, scalable entry into the conversational era.

Truly Omni Channel

ServiceNext builds bots that are optimized for 30+ channels,only to offer a true omni-channel capability

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Conversational Design

ServiceNext has a robust conversational design mapped for business outcomes

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Bot to live agent

Industry lead bot training to facilitate agent hand-off at a right point in the conversation.

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Enterprise Grade Solution

ServiceNext bots interact with business systems in a natural way without surpassing compliance and regulation

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ServiceNext Offers True
Omni-Channel Capability

Build your chatbot once & optimize it for all channels. And this is ServiceNext’s way to deliver a true and a rich cross-channel experience, by carrying conversation history and context from one channel to another. Our Smartbot solution is also future proofed, which means compatibility with the current generation of 30+ messengers, and agile enough to be integrated with newer and better messengers.

One-click integration for the FB messenger, integration inclusive of the Botkit
One-click integration for twitter, integration inclusive of the Botkit
One-click integration for Slack, integration inclusive of the Botkit
One-click integration for Line, integration inclusive of the Botkit
One-click integration for Telegram, integration inclusive of the Botkit
One-click integration for Twilio SMS, integration inclusive of the Botkit
One-click integration for Twilio Voice, integration inclusive of the Botkit
One-click integration for WeChat, integration inclusive of the Botkit

Conversational Design

  • Simple, Visual and powerful conversation modeling.
  • Industry's most powerful language and processing and conversational UX.
  • Visual Interface for real-time Bot training
Try Our conversational design

Bot to Live agent Hand off

Whenever agent responds to user, bot reads the response and trains itself

Transfer & route conversation to live agent experts at any point based on topic

Send conversation history & notes to your agents to give them context

Agents can pick-up conversation seamlessly from where bot left off using our AI powered agent desk software

Whenever agent responds to user, bot reads the response and trains itself

Enterprise Grade Solution

SnX Enterprise-grade chatbots make interactions with business systems more humanlike, without sacrificing control, visibility, security, or compliance.

Comprehensive Admin & Control

Manage access to your enterprise bots, control and approve channels for deployment, while setting limits on who can administer your bots. You can also maintain complete visibility with comprehensive reporting and analytics on version control & deployments

Enterprise Grade Security

ServiceNext put a premium on security with enterprise grade encryptions & secure agents to connect to your business systems behind the enterprise firewall and support for 2-factor authentication

Secure Cloud Deployment

ServiceNext’s Bot Builder provides single-click secure server cloud deployment for your chatbot eliminating the needs for your own server. The Bot Builder and deployment servers are built on secure Amazon AWS Lambda for automated hosting

High Performance

We process millions of user requests daily with 99% guaranteed uptime, enabling you to scale your Bot to seamlessly process a few hundred to few million conversations a day.

Boost your business using ServiceNext's Conversational AI